Privacy Policy

Last updated: March 26, 2026

BotAnvil ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform at botanvil.com and related services.

1. Data Controller

The data controller responsible for your personal data is BotAnvil, operated by Sole Proprietor Oleksandr Prychepa, registered in Ukraine. For any privacy-related inquiries, please contact us at privacy@botanvil.com.

2. Data We Collect

We collect the following categories of personal data:

3. How We Use Your Data

To provide and maintain the BotAnvil platform
To authenticate your identity and secure your account
To process and manage orders through your chatbots
To deliver messages between you and your customers via connected channels
To provide analytics dashboards about your bot performance
To respond to your support requests
To detect and prevent fraud, abuse, and security incidents
To comply with legal obligations

4. Google User Data

If you choose to sign in with Google, we request the following scopes:

Email address — to create and identify your account
Basic profile information (name) — to personalize your experience

We only use Google user data for authentication and account creation. Your Google data is never used for advertising or shared with third parties.

BotAnvil's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Third-Party Services

We use the following third-party services to operate the platform:

Telegram Bot API — to deliver and receive messages on Telegram channels
WhatsApp Business API (via Meta) — to deliver and receive messages on WhatsApp channels
Viber Bot API — to deliver and receive messages on Viber channels
Google OAuth 2.0 — for sign-in with Google functionality
Brevo (ex-Sendinblue) — for sending transactional emails (verification, password reset, platform notifications)
Sentry — for error tracking and application monitoring (no personal data is intentionally sent)
Cloudflare — for CDN, DDoS protection, and SSL termination

6. Data Storage & Security

Your data is stored on servers located in the European Union (Frankfurt, Germany). We use encrypted connections (TLS/SSL) for all data in transit.

We implement appropriate technical and organizational measures to protect your data, including encrypted passwords, access controls, regular backups, and monitoring for unauthorized access.

7. Data Retention

Account data — retained while your account is active and for 30 days after deletion request
Conversation messages — retained while the associated project is active
Analytics data — aggregated and retained for up to 12 months
Server logs — retained for up to 90 days

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access — request a copy of your personal data
Right to rectification — correct inaccurate personal data
Right to erasure — request deletion of your personal data
Right to data portability — receive your data in a structured format
Right to restriction — limit how we process your data
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@botanvil.com. We will respond within 30 days.

9. Cookies

BotAnvil uses only essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies. No cookie consent banner is required as we only use strictly necessary cookies.

10. Children's Privacy

BotAnvil is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@botanvil.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@botanvil.com

Home | Terms of Service